At COMERAA, we want you to feel confident when shopping for our Himalayan pink salt décor. This policy explains how to request a return, report a product issue, and understand the refund process.
COMERAA is committed to providing a positive shopping experience. If you experience an issue with your order, please contact our team so we can review your concern and assist you.
Returns, exchanges, and refunds are handled according to the terms below and any applicable consumer protection laws.
Return requests may be considered for eligible products based on the reason for return, product condition, and applicable consumer rights.
These conditions do not remove your legal rights if an item is faulty, damaged, or not as described.
Himalayan salt products can be delicate. If your order arrives damaged, defective, or different from what you ordered, please contact COMERAA promptly.
To help us review your request, please provide:
Where required by applicable law, we will offer an appropriate remedy, which may include repair, replacement, refund, or another legally available option.
Each Himalayan pink salt product has its own natural appearance. Variations in color, mineral patterns, crystal texture, and surface markings are characteristic of this material.
Minor natural variations do not automatically mean a product is defective. However, this does not affect your rights if the item is materially different from its description or does not meet applicable quality requirements.
Call our customer support team using the contact details below.
Provide your order number, reason for return, and relevant product photographs if needed.
Our team will explain the applicable return procedure and available options.
Once the request has been reviewed, we will arrange the appropriate refund, replacement, or other remedy.
Approved refunds will be processed through an appropriate payment method, subject to applicable payment provider procedures and legal requirements.
Processing times may vary depending on the original payment method, bank, and circumstances of the return. Any legally required refund deadlines will be respected.
Our team will provide relevant refund information when your request is reviewed.
If you would prefer an exchange or replacement, please contact us to discuss the available options.
Exchanges depend on product availability, the reason for the request, and applicable consumer rights.
Return shipping arrangements depend on the reason for the return, your delivery location, and applicable law.
If a return is required because of a faulty, damaged, or incorrect product, we will address reasonable return shipping costs as required by applicable law.
For other eligible returns, any applicable shipping costs will be explained before you send the product back.
If you wish to cancel an order, please contact COMERAA as soon as possible.
If the order has already been dispatched, cancellation or return procedures may apply.
Customers retain any cancellation rights provided by applicable law, including qualifying distance-selling rights where relevant.
Nothing in this policy excludes, restricts, or replaces mandatory consumer rights under applicable law.
For qualifying UK online purchases, consumers generally have a statutory 14-day cancellation period after receiving goods, subject to applicable exceptions. Consumers may also have separate rights relating to faulty or misdescribed goods.
Where statutory rights provide greater protection than this policy, those rights will apply.
For return requests, refunds, exchanges, or product-related concerns, please contact COMERAA using the details below.
36B Victoria Avenue, E6 1EY, London
Thank you for choosing COMERAA. We value your trust and are committed to helping resolve your product concerns.
